Question 1

Can SuperSeller sync PrestaShop product combinations?

Accepted Answer

Yes, when combinations and their important attributes are represented in the CSV or API data you connect. Map references, option values, pricing context, images, availability, and product URLs consistently. The assistant can use that information to explain relevant differences, but the shopper still chooses the exact combination on the PrestaShop product page. Test products with multiple sizes, colors, or configurations after import, especially when modules add custom combination fields that are not part of a standard export.

Question 2

How is the chatbot added to a PrestaShop theme?

Accepted Answer

The SuperSeller widget is a hosted script that can be placed through an appropriate theme or hook location, a compatible custom-code module, or existing tag management. The correct method depends on the store’s PrestaShop version, theme, caching, and security configuration. Preview it across key templates and devices, confirm consent behavior, and check that script optimization does not prevent loading. You do not need to move checkout or order management away from PrestaShop to use the shopping assistant.

Question 3

Does it work with a PrestaShop multi-store setup?

Accepted Answer

It can support multi-store catalogs, but each storefront’s product URLs, language content, currency context, and policies need deliberate mapping. Do not combine conflicting regional terms into one undifferentiated knowledge source. Begin with one representative storefront, verify recommendations and policy answers, then repeat the checks for each store view. When catalogs share products but differ in availability or terms, make those distinctions explicit in the synchronized data and route uncertain customer-specific questions to the appropriate human support team.

Question 4

Can the PrestaShop chatbot answer in Balkan languages?

Accepted Answer

Yes. SuperSeller supports multilingual conversations that include Serbian, Croatian, and Bosnian alongside major European languages. It can respond in the shopper’s language using the connected catalog and knowledge base. For stores with translated product descriptions or market-specific legal wording, provide the relevant localized sources and review them with someone responsible for that market. Language support improves access to store information, but accurate regional delivery, return, tax, and warranty content must still come from the merchant.

PrestaShop AI chatbot for multilingual commerce